Local is lekker for Medical Billing Software

Local is lekker for Medical Billing Software


A better understanding of the unique market conditions in South Africa is just one of the reasons why healthcare practices should consider adopting locally developed medical billing software and practice management solutions.

Locally developed tailor-made offerings are far better aligned to the business requirements of local practices than their international counterparts.

Solutions that work in other countries do not necessarily translate well to what is needed locally or even in the rest of Africa. Localisation is one of the most significant and costly challenges when implementing an international EHR, Medical Billing and Practice Management Application (PMA). The time and resources spent adapting these offerings to local requirements can be better spent focusing on more effective operational deliverables.

Fortunately, most healthcare providers realise that a locally developed solution is a better choice as it delivers on their functionality, compliance and cost needs.

Another issue is the lack of granular functionality that an international solution offers. Most international PMA’s and Medical Billing Software generally do not cater for local market conditions and have to undergo considerable adaptation to meet these requirements. Because the South African/African market is considerably smaller than that of larger territories, any required customisation tends to rank low on the priority list of multinational solutions providers.

One of the most significant advantages provided by local products is that they tend to cater better for legislative compliance. This is especially true when it comes to our Medical Schemes Act, which is significantly more complex than in other countries. Because Medical Billing and dispensing are governed by legislation, solution providers need to remain relevant to their users, the healthcare providers, by ensuring they ‘speak the same language’ when interacting with them.

The level of flexibility available from local medical billing software and practice management solutions means they can more affordably be rolled out when changes to the macro environment, like National Health Insurance (NHI) gets ushered in.

Fulfilling local needs first, is not something international developers deem as a priority. Additionally, localization is not something that can be done remotely. International players will only achieve local success if they commit to establishing a viable presence in South Africa. This can be a costly exercise and provide decision-makers with a significant obstacle to overcome.

Initially, the focus must therefore remain on fulfilling local needs first.

Local healthcare providers expect software solutions that work and get them paid. They also want comprehensive functionality, ease of use, and the ability to intelligently tap into the wealth of reporting data that aids effective decision-making. How these requirements are delivered on will be the make-or-break factor and this is where local offerings like Medinol Medical Billing Software South Africa can truly excel.