Mandatory Changes To Claims Submitted Via MediSwitch

12 Sept 2017
Dear Medinol User
At the beginning of August 2017, claims sent via MediSwitch were rather suddenly rejected with a D133 error message – relating to dispensing fee calculation.
This primarily affected Discovery claims.
Investigating further it was found that MediSwitch had started implementing validation of the dispensing fee in the batch file.
This was done on the quiet without anyone being informed.

Rather than undergoing prolonged debate and re-accreditation, we at Medinol decided to implement this by updating the batch creation process to conform to their new spec.

What you need to do right now:
1.Send us a reply email
2.Let us know the preferred time for Teamviewer access

What we will do:
1.Schedule a link-up date/time with you.
2.We will update your data and software via Teamviewer.

The fee for this software service update is R300.

Urgent action on your part is urgent right now to avoid Discovery and other scheme claim rejections when the dispensing fee validation is reinstated by MediSwitch.

It is vital that you give this matter your urgent attention.
Fudley Bezuidenhout
Better Practice Management
(021) 906 2296 or 082 688 9610



About Medinol:
Medinol is one of the few purpose-built practice management application to meet the unique needs of independent private healthcare providers. Today Medinol helps over 130 providers throughout South Africa run more efficient and profitable practices, while delivering outstanding patient care. As an on-premise software, Medinol and the data it manages, is fully under your control. This enhances your independence and privacy: what happens in your rooms, stays in your rooms. Medinol helps manage your patient information, generates your billings, submits your claims, control your outstandings, and get your accounts paid quickly. Medinol has been in operation since 1984 demonstrating its proven efficacy. Medinol’s mission is to help independent practices succeed in an ever-changing healthcare environment. More information can be found at


medical billing software


Fudley Bezuidenhout Pr.Eng.
Founder and CEO
Ph: 021-906-2296
Cell: 082-688-9610